Sunny Well being & Health Magnetic Elliptical Coach Machine w/Gadget Holder, LCD Monitor, 220 LB Max Weight and Pulse Monitor – SF-E3810

DO NOT BUY. 100% WILL BREAK LIKE OTHER REVIEWERS HAVE POSTED.
BUYER BEWARE. You are basically giving amazon and sunny health $350+ for useless product that cannot be returned or repaired. I have never written a review on Amazon. But I feel the need to let everyone know DO NOT BUY THIS MACHINE. You literally get what you pay for. I bought the elliptical September 12, 2020 for me and my roommate to use during the pandemic lockdown. We are both females under 150lbs that only use it for light cardio. It was adequate for the price, noisy but we wanted something quick and cheap. Little did we know how cheap the machine actually was. By November the elliptical was making a VERY LOUD whooshing/whirring noise like a train horn. I reached out to amazon for help and they sent a YouTube video from sunny health to “level” the machine. A month later, the machine returned to making the noise and we couldn’t even move the pedals. It sounded like something was scraping internally. We reached out to amazon and because we were out of our 90-day customer support window, I needed to reach out to sunny health for any additional resolutions. I tried calling Sunny health and no one picked up the phone. Then I emailed for support and they waited a whole week to get back to me. Below is the response I received, despite filling out their entire help form with all the information once already! Clearly a stalling tactic to giving me any form of customer service.I am still within the 180-day warranty period but clearly I will need to fix the machine myself. I spent an additional $100 on tools: three different types of socket wrenches, 2 different kinds of crank pullers to try to remove pedals. For every one’s information, the socket required is 16mm for the pedal and the crank puller must be either 25 or 26mm, I gave up trying to take the pedals off and instead ripped the cover off like another reviewer did. (If sunny health is requiring everyone to take apart their own machines, they should provide an owner’s manual that tells exactly tools and sizing you will need.)When I finally took apart the machine, the magnetic wheel was installed crooked and rubbing against the post, causing the scraping noise and prevent the pedals from moving. The drive belt was also installed half-way off it’s wheel which caused the flywheel to be misaligned. I took apart the entire machine and have not be able to manage to put it back together because the tension spring is too strong for me. I have spent every other weekend in 2021 trying to fix this elliptical, sinking more money and time into something that supposed keep me healthy during a pandemic.We have given up on fixing this machine and Sunny Health’s lack of customer service. Their business model must be to intentionally sell products that are constructed only enough to “work” until the machine breaks right out the warranty window so you must buy the parts and figure out how to become an exercise machine mechanic. We have decided to spend our money and buy a Peloton and NordicTrack. Amazon stop selling this garbage product to your customers.

Great Value for your money!
After reading numerous reviews and looking at numerous models, we settled on the Sunny elliptical trainer. My only complaint was that I paid for 4-5 day shipping and it took almost a month to get here. When it did arrive, it was well packaged and had all the parts included. It also had the installation tools if you needed them. I thought that was nice. The packaging and directions were well thought out and easy to follow. My wife and I did followed other reviewer’s advice and carried the parts upstairs separately. The package had some nice weight to it.Once we laid out all of the parts, the assembly went very well without any issues. Although we took our time, It only took us a little less than two hours to assemble. The leveling knobs on the machine are very helpful to stabilize it. And, their easy to adjust. The unit was going to be placed on carpet so again, we followed some of the other reviewer’s advice and added a solid base. I used a 3/4″ MDF board for the base. Be sure to cut it wide enough to prevent rocking of the machine. This helped greatly because the unit comes with track braces (see pic) to help ensure that the wheels do not come off the rails. It’s a nice safety touch but they did drag on our carpet. The solid base took care of that issue.The unit runs very quiet without any squeaks or noises. The grease for the handle axle is prepacked so don’t clean out those holes. We slid the axle all the way through several times alternating each end to evenly spread the grease on it. The best feature in my opinion on this particular elliptical is that the pedals seem to articulate, meaning, they flatten out on the down stride (see pic). This makes it very ergonomically comfortable as opposed to other ellipticals that keep your feet at an awkward downward angle throughout the majority of the motion. Great design on the pedals!The stride length is 18″ and that is adequate for me, I’m 5′ 11.” While I would prefer a 20″ span, for the money I’m good. I also chose the 18″ stride because my wife and I will be using it. She is 5′ 4″ and it is perfect for her. I will tell you this, this machine will give your legs quite a workout! The monitor is basic and easy to work and meets our expectations. The unit is also very easy to maneuver. The front base comes with two wheels inserted into it. All you have to do is tilt and roll.This is our first piece of equipment made by Sunny and so far, very impressed with them. In closing, If you’re looking for a no frills solid elliptical with a small imprint that will give you a good work out, this is a great value buy.

After two hours of assembly, here is the result. Even with an adjustment of the legs, the center does not touch the ground… like what ?? very cheap!

After I have done minor changes it’s a good machine

Compré la elíptica en agosto y para abril (8 meses) ya no funcionaba, se dañó una de las ruedas.