Meta Changing Quest Headsets Bricked by Buggy Software program Replace

Meta is providing alternative VR headsets after a botched software program replace bricked some Meta Quest 2, Quest 3, and Quest 3S headsets.

“We found a software program replace difficulty that induced some Quest 2/3/3S headsets to be unresponsive and unable to start out up accurately,” a neighborhood supervisor wrote in a discussion board publish immediately. “We’re actively engaged on resolving the difficulty for all customers, however most often, you at the moment are in a position to make use of your system usually.”

The publish would not specify which model of the software program induced the issue. On Dec. 9, Meta introduced Quest v72 with a “new (sooner) approach of pairing your Quest and PC for distant desktop entry, allows you to use keyboard monitoring with any keyboard, improves hand monitoring and makes it extra responsive, provides captions to calls by way of the Individuals app, and extra.”

A number of days earlier, nonetheless, Meta acknowledged on X that “some new Meta Quest 3S units are having hassle with the preliminary software program replace.”

These with older units encountered hassle, too, which was notably annoying for these opening up new VR headsets on Christmas Day. Gadgets that required software program updates upon setup have been all of a sudden bricks.

When you have an unresponsive Quest 3S, head to this hyperlink. In response to RoadToVR, those that check in with their Meta credentials are instructed: “In case your system is affected by the difficulty, we’ll ship you a alternative Quest system for gratis to you. We’ll additionally difficulty you Horizon Retailer credit score as a token of our dedication to supporting you.”

Initially, some with older Quest units have been instructed they have been out of luck as a result of the devices have been out of guarantee. However Meta seems to have reversed course there, in line with Reddit posts.

“Quest 2 or 3 customers, please attain out to us to get help. Thanks for understanding,” Meta says within the discussion board publish.

Meta Quest 1 units are not receiving software program updates.

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Good day, my identify is Joe and I’m a tech blogger. My first actual expertise with tech got here on the tender age of 6 once I began enjoying Last Fantasy IV (II on the SNES) on the household’s front room console. As a young person, I cobbled collectively my first PC construct utilizing outdated components from a number of historic PCs, and actually began stepping into issues in my 20s. I served within the US Military as a broadcast journalist. Afterward, I served as a information author for XDA-Builders earlier than I spent 11 years as an Editor, and ultimately Senior Editor, of Android Authority. I focus on gaming, cellular tech, and PC {hardware}, however I get pleasure from just about something that has electrical energy working by way of it.

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